Refund policy

At Ronarove, we want every piece to feel considered, elevated, and right for you. Please review our returns policy before placing your order.

Change of Mind Returns

For eligible change-of-mind returns, you may request a refund to your original payment method or store credit within 15 days of delivery. You may request an exchange for another size, colour, or available item within 30 days of delivery. Original shipping fees are not refunded for change-of-mind returns.

To be eligible for a refund, exchange, or store credit, the item must be:

  • Unworn, unused, and unwashed
  • In original condition
  • Returned with all original tags, labels, and packaging attached
  • Free from marks, stains, makeup, fake tan, perfume, deodorant, pet hair, or damage
  • Accompanied by proof of purchase

Ronarove reserves the right to refuse a return if the item does not meet these conditions.

Non-Returnable Items

For hygiene and quality reasons, the following items cannot be returned for change of mind:

  • Swimwear, unless the hygiene seal is intact and the item is unworn
  • Bodysuits, unless unworn and returned in original condition
  • Earrings or jewellery
  • Final sale items
  • Items marked as non-returnable at the time of purchase

This does not apply where an item is faulty, damaged, incorrect, or otherwise required to be accepted under applicable law.

Faulty, Damaged, or Incorrect Items

If you receive an item that is faulty, damaged, incorrect, or significantly different from its description, please contact us as soon as possible.

Please include:

  • Your full name
  • Order number
  • Item name
  • A description of the issue
  • Clear photos of the item and fault, damage, or incorrect product

Once reviewed, we will provide an appropriate remedy, which may include a repair, replacement, store credit, or refund depending on the issue.

If the issue is major, you may be entitled to choose a refund or replacement. If the issue is minor, we may choose to repair, replace, or provide another suitable remedy within a reasonable time.

Pre-order Cancellation

Some items in our store may be offered to you as a pre-order. This cancellation policy lays out how you can change or cancel these kinds of purchases.

When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect a payment in full at checkout, store your payment method, then fulfill the items when in stock.

You may cancel a paid pre-order before it has been fulfilled. Once fulfilled, the order can no longer be cancelled, but you may request a full refund in accordance with our returns policy. Please refer to that policy for return eligibility and refund details.

Return Shipping

For change-of-mind returns, customers are responsible for return shipping costs.

For faulty, damaged, or incorrect items, return shipping costs may be reimbursed where required.

We recommend using a tracked shipping service, as Ronarove is not responsible for returns lost in transit.

How to Request a Return

To request a return, please contact us at:

Support@ronarove.com

Please include your order number and the reason for your return request.

Once your request has been reviewed, we will provide return instructions.

Processing Time

Once your return is received and approved, refunds, exchanges, or store credits will usually be processed within 5–7 business days. Your payment provider may take additional time to make a refund available.

Refunds

For eligible change-of-mind returns requested within 15 days of delivery, you may choose a refund to the original payment method used at checkout instead of store credit. Original shipping fees are not refunded for change-of-mind returns.

Where a refund is due for a faulty, damaged, or incorrect item under applicable law, it will be processed to the original payment method used at checkout, unless otherwise agreed.

Important Note

This policy does not exclude, restrict, or modify any rights you may have under applicable consumer laws.